It sets to describe what and how to evaluate health information products and services through a framework that clearly separates inputs, processes, outputs and outcomes. It seeks to measure their reach, usefulness, use, and collaboration and capacity building attributes, by quantitative, as well as qualitative methods.
This guide focuses on assessing how effective is the way in which information reaches out, by the largest number of possible means, and how it satisfies its users. The guidelines present a range of indicators and offers advice on how each should be measured, clearly outlining their definition, data requirement, data sources, purposes and issues, with examples given at the end of each indicator.